Clear language

Returning unclear letters

Clear communication is important for everyone. Therefore, if you receive a letter that you do not fully understand, please return it. We will use your comments to make the letter clearer. 

You can return the letter via e-mail or by mail. 

Return by e-mail 

  1. Indicate with a highlighter which part of the letter you find unclear.
  2. Blacken your personal information, such as health information, amounts, BSN number(s).
  3. Take a picture of the letter. Make sure the text is easy to read. The information at the top and bottom of the letter should also be easy to see. Take more photos if necessary.
  4. Would you like contact to talk about the ambiguities in the letter or would you like to receive a new letter? Please indicate your preference in the e-mail. We would also like to hear from you if you do not want contact or a new letter.
  5. Attach the photo(s) of the letter to the email
  6. Please include 'unclear letter' in the subject of your e-mail.
  7. Send the e-mail to gemeente@gemert-bakel.nl.  

Return by post 

  1. Indicate with a highlighter which part of the letter you find unclear.
  2. Blacken your personal information, such as health information, amounts, BSN number(s).
  3. Would you like contact to talk about the ambiguities in the letter or would you like to receive a new letter? Write your preference on the letter and complete it with your contact information. We would also like to hear from you if you do not want contact or a new letter.
  4. Put the letter in an envelope (a stamp is not necessary) and send it to: 

Municipality of Gemert-Bakel 
Clear language 
PO Box 10.000 
5420 DA Gemert 

Our response 

After we receive your letter, we will contact you (if desired) within 10 business days. We may do so via email, phone, or by sending you a new letter. If you have any questions about the content of the letter that cannot wait, please contact the person listed on your letter. If no contact person is listed on the letter, please call Phone number 0492 - 378500.  

No objection or postponement 

Returning a letter does not count as objecting to a decision made by the municipality. Nor does returning an unclear letter cause the decision to take effect later or extend the time to object. We rewrite, when necessary, the letter to improve our service. This does not mean that the municipality's decision is wrong or changed. 

Privacy 

If you wish to receive a new letter, you cannot remain anonymous. Your details are known to a limited number of colleagues who need your details to carry out the work and the colleague who wrote the letter. If you do wish to remain anonymous, you will not receive another letter. However, the colleague who wrote the letter is requested to draft future letters more clearly.