Filing a complaint with the Peelgemeenten Joint Scheme

Joint arrangement Peelgemeenten performs tasks on behalf of the municipality in the field of:

  • Social Support Act (Wmo).
  • Youth Act
  • Minima regulations
  • Municipal Debt Service Act
  • Integration

Are you not satisfied with the way you have been helped by this organization? Then you can file a complaint. For example if you feel that you were not treated correctly, were not properly informed or had to wait too long for a response.

What is a complaint?

A complaint is about the way you have been treated by employees of the Joint Scheme Peelgemeenten. The complaints procedure is not intended to object to a decision that has been made. Do you want to object to a decision, such as a rejection of an application? Then follow the objection procedure. The decision to which you wish to object will explain how to file an objection.

How do you file a complaint?

You can easily submit your complaint via an online complaint form. Click on the link below to open the form:

Go to the form(external link)

You can also submit your complaint by post, addressed to:
Joint Scheme Peelgemeenten
For the attention of the complaints coordinator
P.O. Box 3
5750 AA Deurne

A written complaint must be signed and state at least your name and address, the date and a description of the complaint.

Upon receipt of your complaint, the Peelgemeenten joint arrangement will handle it. You will receive a confirmation and information about the further course within a few working days.

If you need help filing a complaint, you can ask someone from your network to do this on your behalf. If this is not possible, you can also appeal to an independent client supporter.